Digital Transformation and Institutional Inequality

Authors

  • Gavin James Author

Keywords:

digital transformation, inequality, institutions, exclusion, public services

Abstract

This review examines digital transformation and institutional inequality. The organizing question is how data systems and platforms redistribute access, administrative burden, visibility, and power across social groups. Ten related scholarly sources are synthesized through a decision-centered framework spanning problem definition, mechanism, measurement, evaluation, implementation, and governance. The review does not invent experiments, pooled estimates, or unreported quantitative results. It instead evaluates the strength and transferability of the available evidence, with particular attention to measuring digital inclusion through connectivity while ignoring institutional treatment. The resulting framework links technical or empirical performance to explicit use conditions and identifies tests that should precede wider adoption in education, welfare, work, and public services.

References

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Published

2026-08-08

Issue

Section

Review